Refund Policy

Shipvox may offer monthly, yearly, promotional, or limited paid plans. Plan details, prices, and included features are shown at checkout before payment.

If you believe you were charged incorrectly or are unable to access the paid features you purchased, email us at captain@Shipvox.com with your account email, payment date, and a short description of the issue.

• Duplicate or accidental charges.
• Billing errors that can be verified.
• Paid access not activated because of a technical issue.
• Other cases we approve at our discretion.

Approved refunds are generally returned through the original payment method via our payment provider. Bank and provider processing times may vary.

Cancelling a subscription stops future renewals where recurring billing is enabled. Cancellation does not automatically refund past charges unless a refund is approved under this policy.

For billing or refund questions, contact captain@Shipvox.com.